Legal
Privacy Policy
This policy explains how we handle personal information connected to the website, enquiries, and service delivery.
Last updated: April 1, 2026
1. Overview
This Privacy Policy explains how Lumis collects, uses, stores, and handles personal information when you visit the website, contact us, request materials, or engage our services.
2. Information We Collect
We may collect contact details, company information, booking details, communications, website analytics data, and information you submit through forms, scheduling tools, or direct contact.
3. How We Use Information
We use information to respond to enquiries, provide services, send requested materials, manage commercial relationships, improve the website, and operate business administration and compliance processes.
4. Scheduling, Payments, and Third Parties
Where applicable, scheduling, analytics, payment, e-signature, email, hosting, and software infrastructure may be provided by third-party providers. Those services are subject to their own terms and privacy practices.
5. Confidential and Client Data
During consulting or implementation work, Lumis may receive access to confidential business information, operational data, and systems. That information is used only for engagement delivery and handled in accordance with applicable agreements and confidentiality obligations.
6. Data Retention
We retain information for as long as reasonably necessary to deliver services, comply with legal or tax obligations, resolve disputes, enforce agreements, and maintain business records.
7. Security
We use reasonable administrative and technical safeguards appropriate to the nature of the information we handle. No system is completely secure, and transmission or storage of information always carries some risk.
8. Your Rights
Depending on your location, you may have rights to request access, correction, or deletion of your personal information, or to object to certain uses. Contact us to make a request.
9. International Use
Because we may work with international clients and third-party providers, information may be processed in jurisdictions outside your location.
10. Changes
We may update this Privacy Policy from time to time. The latest version posted on the website applies from the stated update date.
11. Contact
Questions about privacy or data handling can be sent to hello@lumis.com.